Refund policy

Return & Refund Policy

Effective Date: June 2026

Welcome to Unishophubx.

At Unishophubx, customer satisfaction is one of our highest priorities. We are committed to providing premium ergonomic desk accessories and workspace products designed to improve comfort, productivity, and everyday performance. Every order is handled with care, and we strive to ensure that every customer enjoys a smooth shopping experience from purchase through delivery.

This Return & Refund Policy explains the conditions under which returns, refunds, replacements, exchanges, and cancellations may be requested. By placing an order through our website, you acknowledge that you have read and agree to the terms described below.

1. Our Commitment

Our goal is simple:

  • Deliver quality products.

  • Resolve issues fairly.

  • Provide responsive customer support.

  • Make returns as easy as reasonably possible.

If something is not right with your order, we encourage you to contact us before opening disputes or chargebacks. Our support team is happy to help find the fastest solution.

2. Return Eligibility

You may request a return if your item meets all of the following conditions:

  • Requested within 30 calendar days after delivery.

  • Item is unused or only minimally inspected.

  • Product remains in its original condition.

  • Original packaging is included whenever possible.

  • All accessories, manuals, inserts, protective films, and components are included.

  • Product has not been intentionally damaged or modified.

Products returned outside these conditions may not qualify for a refund.

3. 30-Day Return Window

Customers have 30 days from the confirmed delivery date to submit a return request.

Requests received after this period may unfortunately be declined.

4. How to Start a Return

Please contact us before sending any package.

Email:

support@Unishophubx.store

Please include:

  • Order number

  • Full name

  • Email used during checkout

  • Product name

  • Reason for return

  • Photos or videos if applicable

Our support team normally responds within 1–2 business days.

5. Return Approval

Once your request is reviewed, we will provide:

  • Return instructions

  • Return authorization (if applicable)

  • Shipping address

  • Additional documentation if needed

Please do not send products without authorization, as unidentified returns may delay processing.

6. Incorrect Items

If you received the wrong product, please contact us immediately.

We may request photographs showing:

  • Shipping label

  • Product received

  • Packaging

  • Accessories

After verification, we will arrange either:

  • A replacement

  • A full refund

  • Another suitable solution

No additional cost will be charged to you if the error originated from us.

7. Damaged Products

If your package arrives damaged, please notify us within 7 days of delivery.

Helpful documentation includes:

  • Photos of external packaging

  • Photos of internal packaging

  • Photos of damaged product

  • Shipping label

After verification, we may provide:

  • Replacement

  • Full refund

  • Partial refund

  • Store credit

depending on the situation.

8. Defective Products

If a manufacturing defect is discovered, please contact us as soon as possible.

Examples include:

  • Broken components

  • Material defects

  • Faulty construction

  • Product arriving unusable

Our team may request photos or videos to verify the issue.

9. Lost Packages

If tracking indicates unusual delays or your package appears lost during transit, please contact us.

We will investigate with the shipping carrier.

If the shipment is officially confirmed lost, we will generally provide either:

  • Replacement shipment

or

  • Full refund

10. Refund Methods

Approved refunds are issued to the original payment method whenever possible.

Depending on your payment provider, refunds may appear within:

  • Credit Cards: 5–10 business days

  • Debit Cards: 5–10 business days

  • PayPal: usually within several business days

  • Other payment methods may vary.

Bank processing times are outside our control.

11. Partial Refunds

Partial refunds may apply if:

  • Product shows signs of use.

  • Original accessories are missing.

  • Packaging is significantly damaged.

  • Item is returned incomplete.

  • Damage was caused after delivery.

Each case is reviewed individually.

12. Exchange Policy

We gladly replace eligible products when:

  • Wrong size received

  • Wrong color received

  • Manufacturer defect

  • Shipping damage

  • Incorrect product shipped

Exchanges are subject to product availability.

13. Order Cancellation

Orders may be cancelled before processing begins.

If your order has not entered fulfillment:

  • Full refund available.

If your order has already been prepared or shipped:

  • Cancellation may no longer be possible.

14. Non-Returnable Items

The following items generally cannot be returned:

  • Used products showing excessive wear

  • Customized products

  • Personalized items

  • Gift cards

  • Downloadable digital products

  • Products intentionally damaged

  • Products altered after delivery

15. Hygiene Considerations

For hygiene and safety reasons, products that have been heavily used or contaminated may not qualify for return unless defective.

16. Promotional Items

Products purchased during promotions remain eligible for returns under this policy unless specifically stated otherwise.

17. Bundles

If products were purchased as part of a bundle, all included items may need to be returned together unless otherwise approved.

18. Return Shipping

If the return is due to:

  • Manufacturer defect

  • Shipping damage

  • Wrong item sent

we may cover reasonable return shipping costs where applicable.

If the return is based on personal preference, customers may be responsible for return shipping expenses.

19. Inspection Process

After we receive your return, our team will inspect:

  • Product condition

  • Packaging

  • Included accessories

  • Signs of misuse

  • Eligibility

Inspection usually takes 2–5 business days.

20. Refused Deliveries

Packages refused without prior communication may not qualify for a full refund if return shipping or handling fees are charged by the carrier.

21. Fraud Prevention

To protect all customers, we reserve the right to refuse refunds involving:

  • Fraudulent claims

  • Excessive abuse of return policies

  • False damage reports

  • Unauthorized payment disputes

22. Chargebacks

We encourage customers to contact us before initiating chargebacks.

Most issues can be resolved quickly through our support team.

23. Product Appearance

Minor variations in color, texture, or packaging may occur due to:

  • Monitor settings

  • Lighting

  • Manufacturing updates

  • Supplier improvements

These differences generally do not qualify as defects.

24. Force Majeure

Refund timelines may be affected by circumstances beyond our control, including:

  • Natural disasters

  • Customs inspections

  • Government restrictions

  • Carrier disruptions

  • Severe weather

  • International transportation delays

25. Customer Responsibilities

Customers are responsible for providing:

  • Accurate shipping information

  • Valid contact details

  • Secure return packaging

  • Correct order information

26. Our Promise

Our mission is to provide ergonomic products that enhance comfort, productivity, and everyday workspace experiences.

Every return request is reviewed individually with fairness and transparency.

If a problem occurs, we will always work toward a practical solution that respects both our customers and our business.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Unishophubx

Address
143 Stilecroft Dr
North York, ON M3J 1A8
Canada

Email
support@Unishophubx.store

Phone
(416) 279-7844

We appreciate your trust in Unishophubx and thank you for choosing us to support your comfortable, productive workspace.